Frontier Airlines shut down its customer service phone line


Frontier described its one-on-one voice calls as “unscalable, inefficient, and expensive” during an investor presentation. | Kathryn Scott Osler/The Denver Post via Getty Images

Frontier, the budget-friendly airline that charges for everything from in-flight snacks to carry-ons, is looking to cut costs even more by doing away with its customer service phone line (via CNBC). Customers with questions about their reservations can now only contact Frontier’s agents through the live chat on its website, via WhatsApp, or on social media.

In an emailed statement to The Verge, company spokesperson Jennifer De La Cruz confirmed that Frontier’s customer service has “transitioned to fully digital communications,” which is supposed to help “ensure customers get the information they need as expeditiously and efficiently as possible.” When customers try to call the phone number that Frontier removed from its website (but…

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